Information Technology Support – Kaihangarau Āwhina Hangarau Pārongo
“Knowing everything I do is to help the success of the students is really rewarding.”
– Kahn Devine, Systems Support Officer, WITT
About this career
Information technology (IT) helpdesk/support technicians are responsible for helping to set up computer and other IT equipment. They also help prevent, identify and fix problems with IT hardware and software.
Do you love all things computers? If you like solving problems and enjoy technical challenges this could be a career for you.
There is a big variety of work in the information technology sector and a huge demand for skilled workers, and the pay is good! Competent IT support people can work for a huge variety of organisations including companies, businesses, health, training and learning providers, not for profit organisations, Māori organisations to name a few.
Roles include computer technician, service desk or technical support. Related roles are network administrator, network engineer, applications support analyst, and other entry level technical roles.
Qualities you need
IT support people need to be:
- Problem solving ability
- Passion for technology
- Great communication with people
- Ability to multi-task and manage conflicting demands
Career Pathway
Training for this career pathway can include tertiary study and/ or on the job training.
There are a number of information technology courses available kanohi ki te kanohi (face to face) in Taranaki and online.
To find out more about IT Support as a career see below:
https://www.careers.govt.nz/jobs-database/it-and-telecommunications/information-technology/information-technology-helpdesksupport-technician/job-opportunities
To find out more about study and training towards an IT Support career here:
Learner Me
Learner Me is a Taranaki technology training academy.
https://www.learnerme.ac.nz/
WITT
Western Institute of Technology
WITT is part of Te Pūkenga – New Zealand Institute of Skills and Technology, together with all the other polytechnics in New Zealand. From 2023, all WITT learners will be enrolled with Te Pūkenga.
https://www.witt.ac.nz/study/information-technology/
https://www.witt.ac.nz/study/information-technology/it-essentials-and-support/new-zealand-diploma-in-information-technology-technical-support-level-5/
NMIT Te Pukenga
Te Whare Wānanga o Te Tauihu o Te Waka a Māui
May have fees free study available until December 2022 – follow the link below to find out more
https://www.nmit.ac.nz/study/programmes/new-zealand-certificate-in-information-technology-essentials-level-4/
Our Whānau Career Story
Kahn Devine, Systems Support Officer, WITT
Where do I work and what do I do?
I’m studying at the Western Institute of Technology Taranaki, studying at Open Polytechnic (Bachelors of Applied IT).
I work at WITT and provide systems, software, hardware and network support to ensure that the IT needs of WITT’s students and staff members are met.
What was my career pathway to get where I am / and what led me to this?
I attended Why Ora while at Spotswood College.
I gained the NMIT eCampus (Certificate in I.T.) while I was working.
I then attained a WITT (Diploma in I.T.) being a fulltime on campus student.
I wanted a job where I could make a bigger impact and one I was passionate about.
“My why” for doing this job and making a difference for Māori
I enjoy being able to use something I’m passionate about (technology) to create a difference for learners. Knowing everything I do is to help the success of the students is really rewarding.
The best part about transitioning learning to digital is it makes the resources available for everyone.
The use of powerful software such as translation software enables all learners of different cultures and languages to be able to learn.
